The scope of an Authorised Agent’s activities will depend on their individual authorisation from the FCA. An Authorised Agent may, for example, provide advice on financial products, deal in investments, arrange deals in investments, or manage investments.
Career path for Authorised Agent
The career path for an Authorised Agent will depend on their prior experience and qualifications. Authorised Agents who are new to the financial services industry may need to complete some additional training in order to obtain their authorisation from the FCA.
Key skills of Authorised Agent
The key skills of an Authorised Agent include being able to provide advice on financial products and services, being able to deal in investments, and being able to arrange deals in investments.
The top 20 roles and responsibilities of an Authorised Agent include:
1. Providing advice on financial products and services
2. Dealing in investments
3. Arranging deals in investments
4. Managing investments
5. Providing information about financial products and services
6. Analysing customer needs
7. Identifying suitable financial products and services
8. Recommending financial products and services
9. Processing customer applications
10. Monitoring customer accounts
11. Keeping up to date with changes in financial products and services
12. Providing feedback to customers
13. Resolving customer queries
14. Reporting any irregularities to the FCA
15. Adhering to FCA rules and regulations
16. Complying with anti-money laundering regulations
17. Maintaining records of customer transactions
18. Undertaking regular training
19. Keeping up to date with changes in the financial services industry
20. Providing excellent customer service
Cover letter for Authorised Agent
Dear Authorised Agent,
Thank you for your interest in becoming an authorised agent for our company. We are always looking for reliable and trustworthy agents to help us expand our business.
As an authorised agent, you will be responsible for representing our company in your area and promoting our products and services. We will provide you with all the training and support you need to be successful in this role.
If you are interested in becoming an authorised agent for our company, please send your CV and a cover letter to info@company.com.
Thank you for your time and interest.
Sincerely,
[Your Name]
Top 20 interview questions and answers for Authorised Agent
1. What are your primary responsibilities as an Authorised Agent?
I have been working as an Authorised Agent for just over two years now.
3. What do you feel is the most important aspect of providing excellent customer service?
I believe that the most important aspect of providing excellent customer service is being able to effectively communicate with customers and understand their needs.
4. What do you do in a typical day?
A typical day for me includes handling customer inquiries and complaints, processing customer orders, and providing general customer service support.
5. What is the most challenging part of your job?
The most challenging part of my job is dealing with difficult or angry customers.
6. What are the most common customer inquiries or complaints that you receive?
The most common customer inquiries or complaints that I receive relate to order processing or delivery issues.
7. How do you typically handle these inquiries or complaints?
I typically handle these inquiries or complaints by working with the relevant department within our company to resolve the issue.
8. What is your experience with handling customer orders?
I have extensive experience with handling customer orders, from processing the order to ensuring that it is delivered in a timely manner.
9. What is your experience with providing customer service support?
I have over three years of experience in providing customer service support in various roles.
10. Do you have any experience with using customer service software or systems?
I have experience with using a variety of customer service software and systems, including Salesforce, Zendesk, and Desk.com.
11. What do you feel is the most important skill for providing excellent customer service?
I believe that excellent communication skills are the most important skill for providing excellent customer service.
12. Do you have any tips or advice for handling difficult customers?
Some tips or advice for handling difficult customers include remaining calm, being patient, and actively listening to the customer.
13. What do you do if you are unable to resolve a customer issue?
If I am unable to resolve a customer issue, I will escalate the issue to a supervisor or manager.
14. What is your experience with using customer service scripts?
I have experience with using customer service scripts in a variety of situations, such as handling customer inquiries, complaints, and orders.
15. Are you familiar with our company’s products or services?
I am familiar with a variety of our company’s products and services.
16. Do you have any questions for me about the Authorised Agent role?
No, I do not have any questions for you about the Authorised Agent role.
17. When are you available to start work?
I am available to start work immediately.
18. What is your availability like?
I am available to work Monday to Friday, 9am to 5pm.
